Telehealth company Teladoc Health has introduced new artificial intelligence features to its virtual care platform, aiming to streamline operations for hospitals and health systems. The company announced these updates on Wednesday, highlighting their potential to reduce the burden of managing multiple solutions.
The new tools include a contactless method for monitoring patients’ vital signs and an AI scribe that records and transcribes clinical encounters. While the scribing tool is already available, the vitals monitoring feature is in a private preview phase, with a broader release planned for December.
Teladoc’s Solo platform supports a range of virtual care tasks, such as e-consultations, virtual nursing, and patient observation. It integrates data from various sources, including EHRs, cameras, and tablets, to provide analytics for care teams.
The newly introduced SoloVitals and SoloScribe capabilities enhance the platform’s functionality. SoloVitals enables care teams to monitor patients’ heart and respiratory rates without physical contact, using optical techniques to analyze changes in skin color. SoloScribe, an ambient AI feature, records and transcribes both in-person and virtual visits, generating clinical notes for clinicians.
Joby McKenzie, general manager of North American Health Systems at Teladoc Health, highlighted the benefits of integrating these features into a single platform. She noted that health systems face increasing pressure to do more while managing a growing number of platforms and vendors, each with different requirements.
This integration not only addresses point-solution fatigue but also positions Teladoc to capitalize on the growing digital health market. By expanding into popular health IT segments, the company aims to drive growth and attract investment, particularly as digital health funding continues to rise.
Teladoc Health’s move comes at a critical time, as the company faces financial challenges. After reporting a net loss of $200.3 million in 2025, Teladoc lowered its 2026 revenue outlook in July. The company now expects revenue between $2.36 billion and $2.45 billion this year, a 5% decrease from its earlier guidance. This adjustment is primarily attributed to its struggling mental health division, BetterHelp, which has faced capacity issues despite adding 2,000 more providers credentialed to accept insurance.
